Payment & Refund Policy

This Payment & Refund Policy governs all credit purchases made on OmniQuant, operated by Global Nexus EXIM (OPC) Private Limited (CIN: U47912UP2025OPC215257). By making a purchase, you agree to the terms outlined in this policy.

OmniQuant operates on a credit-based system:

• Credits are the virtual currency used to access premium features and services
• Subscriptions include a monthly credit allowance; additional credits can be purchased via credit packs
• Purchased credits never expire but require an active subscription to use
• Credits are non-transferable between accounts
• Credits cannot be converted to cash or any other form of value

3.1 Fiat currency payments

• Razorpay: UPI, debit cards, credit cards, net banking (INR)
• Stripe: credit cards, debit cards (USD, INR and other currencies)

3.2 Cryptocurrency payments

• Bitcoin (BTC) — Bitcoin Mainnet
• Ethereum (ETH) — Ethereum Mainnet
• Tether (USDT) — ERC-20 network
• BNB — BNB Smart Chain (BEP-20)
• XRP — XRP Ledger

Credit pack prices are displayed in Indian Rupees (INR) and US Dollars (USD). Prices may change without notice. The price at the time of purchase is final.

• All prices are shown excluding GST. Indian customers are charged 18% GST on top of the listed price; the exact tax and total are itemised at checkout before payment and on the tax invoice issued afterwards
• Currency conversion rates are determined by payment processors
• Bonus credits may be offered on select packs at our discretion

5.1 No refunds

All credit purchases are final and non-refundable. This includes but is not limited to:

• Fiat currency payments (Razorpay, Stripe)
• Cryptocurrency payments (BTC, ETH, USDT, BNB, XRP)
• Bonus credits received with purchases
• Credits received through promotions or referrals

5.2 Rationale

Due to the digital nature of our services and the immediate availability of credits upon purchase, we cannot offer refunds. Credits can be used immediately after purchase, making it impossible to verify whether services were consumed.

5.3 Cryptocurrency transactions

Cryptocurrency payments are inherently irreversible due to blockchain technology. Once a transaction is confirmed on the blockchain it cannot be reversed. We are technically unable to process refunds for cryptocurrency payments.

You may cancel a recurring subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — no prorated refunds are issued for the unused remainder of a paid month. Your access and any included credit allowance remain active through the period you have already paid for; auto-renewal is then halted.

In rare cases we may consider goodwill gestures (not refunds) at our sole discretion for:

• Technical errors: duplicate charges due to technical glitches (not user error)
• Unauthorized transactions: fraudulent charges (with police report and investigation)
• Service unavailability: extended platform outage preventing credit usage (credits may be restored)

Any such resolution is at our absolute discretion and does not constitute a refund policy.

If your payment fails or is declined:

• No credits will be added to your account
• No charges will be applied
• You may retry the payment with a different method
• Contact your bank or payment provider if issues persist

• Wrong amount: if you send less than required, credits will be prorated. Overpayments will not be refunded.
• Wrong address: funds sent to incorrect addresses cannot be recovered. Double-check the wallet address before sending.
• Delayed confirmation: credits are added after the required blockchain confirmations. This may take minutes to hours depending on network congestion.
• Expired orders: if you send payment after order expiration, contact support with the transaction hash for manual review.

If you initiate a chargeback or payment dispute:

• Your account will be immediately suspended pending investigation
• We will provide transaction evidence to the payment provider
• If the chargeback is found to be fraudulent, your account will be permanently banned
• We reserve the right to pursue legal action for fraudulent chargebacks

If your account is terminated (by you or us):

• Unused paid credits are forfeited
• No refunds or compensation will be provided
• Free credits are automatically forfeited

For regulatory compliance and fraud prevention:

• Identity verification may be required before processing payments
• Failure to complete verification may result in payment rejection
• Verification data is stored securely as per our Privacy Policy

For payment-related inquiries (not refund requests):

When contacting support, please include:

• Your registered email address
• Order ID or transaction reference
• Transaction hash (for crypto payments)
• Screenshots of payment confirmation (if applicable)

This Payment & Refund Policy is governed by the laws of India. Any disputes arising from payments or this policy shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

By completing a purchase on OmniQuant, you acknowledge that you have read, understood and agree to this Payment & Refund Policy, including the no-refund terms.